Direct answers about MWHQ business accounts, wholesale catalog records and information updates.
Who is the MWHQ website for?
MWHQ is a business-to-business wholesale website. Public information pages can be read without an account, while registered business customers can browse products and use account features immediately after signing up.
How do I request a business account?
Use the Create Account button on the sign-in page. Provide accurate business information so the account team can review the request. Creating a request does not guarantee approval.
Why can price or availability differ from an older catalog record?
Price and stock are time-sensitive operational values. An exported page or earlier record may preserve a historical value, so current ordering information should come from the active account and inventory system.
How should I identify the exact product or variant?
Send the product URL plus its SKU and any UPC or GTIN shown. Also include the model, flavor, strength, size or pack count that distinguishes the variant. This prevents a question about one item from being applied to a similar item.
Does appearing in the catalog mean a product is FDA authorized?
No. Catalog presence is not a statement of FDA authorization. For United States tobacco products, check the FDA’s current official product and retailer resources and verify the exact item. Rules can also vary by state and locality.
Where can I see when an information page was checked?
Pages with fact-review records show a concise summary, the review date, responsible team and supporting sources in the Content notes section. A review date describes that page review; it does not make a changing price or inventory value permanent.
How do I report an error or missing detail?
Use the contact form. Include the page URL, exact field or sentence, product identifier if applicable, and a supporting source. Do not send passwords or payment card data.
Content notes
MWHQ is a B2B wholesale website; account approval, exact product identifiers, current operational data and official regulatory sources are handled separately.
Last reviewed:
Reviewed by: MWHQ Editorial Team